Privacy Policy
Effective October 11, 2026
Star Limo uses customer information to arrange and provide transportation, communicate about reservations, process payments, and support customers. This policy applies to starlimosf.com and our reservation-related calls, emails, and text messages.
Information we collect
When you book or contact us, we may collect your name, email address, mobile number, pickup and destination, trip date and time, flight or itinerary details, passenger notes, and your communications with us. If you create an account, we keep account details needed to provide that service. Our payment processor handles card details; our booking system uses payment authorization and masked card references, not full card numbers or security codes. Website logs and essential session information may also be collected for security and operation.
How we use information
We use information to quote, create, modify, and fulfill reservations; assign and coordinate a driver; send confirmations, receipts, and service updates; process or resolve payments; respond to requests; protect the booking system; and meet applicable legal obligations. We do not sell customer personal information.
Mobile numbers and text-message consent
We use your mobile number and separate text-message opt-in only for Star Limo reservation and trip-related texts, such as confirmation, driver information, pickup coordination, and service changes. We do not sell or share mobile numbers or text-message opt-in data or consent with third parties or affiliates for marketing or promotional purposes. We do not send promotional texts based on trip-text consent.
Message frequency varies by trip. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us at the address below.
Driver trip-text enrollment
Approved Star Limo drivers may enroll in operational trip-assignment texts by sending START from the mobile number listed in their driver account to our published Star Limo text number. We compare the sender number with an approved driver record and store the enrollment status, date, number, and opt-out status. Unmatched numbers are not enrolled. Driver texts are limited to trip assignments and related operational updates, not marketing. Drivers may reply STOP to opt out or HELP for assistance.
Limited operational access
Only people and service providers who need information to provide the requested service may access relevant details. For example, an assigned driver may receive the pickup location, destination, passenger name, and contact details needed for the trip. Providers that support messaging, email, maps, payment processing, or hosting process only the information needed for those functions. We do not authorize those providers to use your information for their own marketing. We may disclose information when required by law or to protect safety and the security of our service.
Retention and security
We keep reservation and communication records only as long as reasonably needed for service, payment, customer support, fraud prevention, and legal or accounting obligations. We use reasonable safeguards to protect information, but no online system can guarantee absolute security.
Your choices and contact
You may ask us to correct or delete information, subject to records we must retain for legitimate business or legal reasons. To stop trip texts, reply STOP. For privacy questions or requests, email info@starlimosf.com. We may revise this policy and will post the updated effective date here.